Patient Outcomes & Research

Clinical Outcomes 360° Program

How It Works

Our Clinical Outcomes Program, developed by our team of doctors, pharmacists, and nurses, ensures our patients’ care is personalized, proactive, and continuously optimized for the best results.

Personalized Treatment Scores

Each assessment is clinically administered, with scores assigned to key factors such as activities of daily living, symptoms, physical capabilities, and overall well-being. These scores help us evaluate how each patient’s treatment is progressing and pinpoint areas that may require additional focus.

Clinical Reviews & Improvement

If a patient’s scores indicate worsening symptoms or if they are not feeling their best, we promptly conduct a clinical review. Our team collaborates closely with the patient’s healthcare provider to adjust the treatment plan as needed, including changes to medication dosage, frequency, or therapy.

Continuous Outcomes Monitoring

We closely track progress to ensure therapies remain effective and aligned with each patient’s treatment goals, delivering the best possible health outcomes.

Award Winning Clinical Research

Social Determinants of Health Impact on Participant Perception with Home Infusion of Intravenous Immunoglobulin Therapy

CSI Pharmacy’s Clinical Services team was honored with the National Home Infusion Foundation’s 2025 Outstanding Abstract Achievement Award for their extensive study on the impact of social determinants of health on patient perceptions of intravenous immunoglobulin (IVIg) therapy at home.

Watch as Leslie Myers, PharmD, IgCP and Integrated Clinical Services Manager for CSI, provides an insightful overview of the study and its impact on enhancing patient care and outcomes.

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Patient Satisfaction Speaks for Itself

Our patients are our priority, always!

Patients deserve answers, to be heard by someone who cares, and to be treated by someone they can trust. The results of our Q1 2025 Patient Satisfaction Survey speak volumes, highlighting our unwavering commitment to exceptional patient care and better patient outcomes.

Data powered by third-party provider MMIT.

Net Promoter score

Industry benchmark to measure patient loyalty and overall satisfaction

CSI Pharmacy

Specialty Pharmacy Industry Average

98%

of respondents stated that they are satisfied with the time it takes CSI Pharmacy to fill their prescription.

96%

of respondents stated that they would be very unhappy if they were forced to change from CSI to a different specialty pharmacy.

98%

of respondents stated that they are satisfied with the amount of time it takes to speak with a live person when they call CSI.

Don’t Take It from Us… Our Patients Say It Best!

150+ Five-Star Google Reviews

"CSI has gone far above and beyond my expectations. It truly feels like they are on my side as they have been so helpful. Everyone there is professional and caring at the same time. The support staff are wonderful and go out of their way to make sure you can get the treatment that you need. Their nurses are the absolute best and they truly care about their patients. Frankly, I would give CSI 1000 stars if that were possible! I can’t thank them enough for all of their help."

"Incredibly thankful for CSI Pharmacy!! From the very start, I received amazing patient care. Every member of the CSI team has been knowledgeable, kind, caring and willing to go above and beyond! As a matter of fact, that's exactly what they've provided, above and beyond, QUALITY care. I highly recommend this pharmacy and hope to be able to use them with any future needs."

Delana

"Excellent care, communication and services. As a retired nurse, I have pretty high standards for the care I receive. CSI is truly top notch!"

Maria

"Everyone is friendly and very helpful. They keep me informed and follow up on deliveries to be sure I have received my supplies. My questions are always answered in a timely manner and I know that I can reach out at any time and my issues or questions are resolved as soon as possible."

Oneva

"I have been receiving IVIg infusions through CSI. My experience with them has been excellent. They are good at communicating information with me but also good at responding to any contacts I make with them. They stay on time and on track with making sure I receive my medications on time. My infusion nurse has been excellent and also communicates well with me. Thank you, CSI."

Philip

"I was very impressed by the way my medication order was handled. Not only did the medication come to me in a very timely manner but this attention to detail by your staff in packing and anticipating what my nurse needed for my infusion was awesome! I hope you are appreciated by all your customers, because you deserve it."

David

"What a 1st class pharmacy!!!! Every person there has been so friendly and professional! No other pharmacy would go the extra mile to help their clients. I would not go anywhere else….and you shouldn't either!"

Aerie

"Constantly kept me up to date with anything and everything I needed to know. My nurse was also absolutely amazing! Would recommend both her and the company to anyone who needed a specialty pharmacy!"

Cailey

"CSI Pharmacy has been a pleasure to work with. Undergoing any treatment is difficult, but the kindness of the staff and nurses, as well as the ease of contact, has eliminated some of the stress. Thank you."

Holly

"CSI Pharmacy literally changed my life! It used to be (8) hours in a cancer clinic.. now my infusions at home.. helped me greatly! It’s no longer the chore it used to be! Thank you CSI!!!"

Tom

"Best experience ever. A pharmacy who employs people that care and empathize with patients. Love each and every nurse assigned to me. Thanks."

Julia

"I never need to worry about my shipments being late with CSI Pharmacy. Forget the rest and stay with the best! KUDOS to the workers and staff."

Linda

"CSI are very caring and thoughtful folks. They stay on top of their patients. To me it's putting others first before themselves. They keep up with your needs, are very proactive in their job. and ask the right questions. My meds have always been on time. No complaints here!"

George

"CSI is the best pharmacy for anyone needing infusion therapy! They are always a phone call away and have always been so helpful and kind! I highly recommend them!"

Katherine

"As an infusion RN of 40+ years, I have seen many home infusion companies. CSI is the best I have seen in the past 10+ years. They are patient centered. Their staff is IG certified. They are open to communication with the patient as well as the medical providers. And everyone is very friendly and accommodating!"

Beth

"Friendly, helpful, dedicated and supportive does not even begin to describe the staff at CSI. Every single professional I have had the pleasure of speaking with has been nothing but spectacular, from my initial call up to my infusion. Their people work tirelessly to make sure their patients are taken care of."

Kat