Infusion Therapy Intake Services

At CSI Pharmacy, our comprehensive intake services are here to provide a smooth, personalized experience from the moment we receive your referral from your provider. Our dedicated referral coordinators act as your point of contact, guiding you every step of the infusion journey with compassion and expertise.

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Personalized Intake Support

Our intake team is highly trained in specialty infusion care coordination, working closely with patients, providers, and insurers to streamline the transition to home infusion therapy. From verifying insurance to scheduling your first infusion, we prioritize personalized care and clear communication.

When you’re referred to CSI Pharmacy for infusion therapy, a dedicated referral coordinator will:
01

Explain our process and answer all questions.

02

Review your medical history and therapy needs.

03

Serve as your direct line of support for updates or questions.

04

Collaborate with our pharmacists, nurses, and insurance specialists on your behalf.

05

Ensure your treatment plan and medication delivery are handled properly.

Personalized Intake Support

Our Intake Process

What to Expect

01

Initial Contact

After we receive your referral, a referral coordinator will contact you to verify your insurance information, review your medical history, and discuss the referral process.
02

Insurance & Financial Assistance

Our insurance and benefits team will handle prior authorizations and work directly with your insurance provider to get your infusion therapy treatment approved. We also identify financial assistance programs to help reduce your out-of-pocket costs.
03

Personalized Treatment Plan

A clinical infusion pharmacist will carefully review your information and connect with you and your healthcare provider about your customized treatment plan designed specifically for your unique needs.
04

Cost & Plan Review

Once your treatment plan, insurance authorization, and cost estimate are finalized and approved, we'll connect with patients to explain fully and get approval before moving forward.
05

Scheduling Your Infusion Treatment

Your referral coordinator will connect you with a nurse coordinator to schedule your home infusion therapy at a time that’s most convenient for you.
06

Medication & Supply Delivery

Your medications and infusion supplies will be delivered directly to your home, office, or suite before your infusion. Your referral coordinator will ensure everything arrives on time and answers any final questions you have.

Start Your Home Infusion Journey

Let CSI Pharmacy be your partner in care, supporting your treatment journey with the expertise and compassion you deserve. Contact our team to speak with a referral coordinator.

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